Completely Out of Gas?
Don't panic, but act safely. Follow the steps below and call us immediately.
Safety Checklist
- Suspected Leak: If you smell gas or suspect a leak, leave the affected area. Call 911 or the fire department from a safe location; do not remain inside to troubleshoot.
- Do Not Restart: Do not relight appliances or restore gas flow yourself after a run-out.
- Call from Safety: Call (719) 660-6081 and say that the tank may be completely empty. Report any odor or damage.
- Qualified Inspection: PERC advises that an empty-tank system needs a qualified professional's inspection. Confirm inspection, attendance and safe-restoration arrangements with the supplier.
Distinguish a Run-Out from a Suspected Leak
Smell gas or suspect damage? Safety comes first
A low or empty gauge is not the same situation as smelling gas. If a leak is suspected, leave the building or affected area, avoid ignition sources and call 911 or the fire department from a safe location. Do not remain inside to troubleshoot an appliance, operate electrical switches or arrange an ordinary fuel order.
Read the propane safety guide for the safety context. PERC's consumer safety series explains why an empty-tank system needs a qualified professional's inspection. Website guidance is not a substitute for emergency responders or an on-site assessment.
Tell the supplier this is a run-out
From a safe location, provide your address, callback number, tank level if safely known and whether appliances have stopped. State clearly that the tank may be empty. Mention any odor, damage, unusual noise or recent work on the system; do not hide those details in a routine delivery request.
Ask what arrangements are needed for inspection and safe restoration, who must be present and what charges apply. Do not relight appliances or restore gas flow yourself. A fuel fill alone does not establish that the whole system is ready to operate.
Confirm availability and reduce the chance of another interruption
Ask dispatch about the available delivery window rather than assuming immediate arrival. The same-day delivery information describes a related request, not a reservation of service. Road conditions, access and the condition of the system need to be discussed for the actual property.
After safe restoration, review your ordering arrangement and report changes in usage. Compare automatic delivery with monitoring and placing your own orders. Return to the emergency service category for related guidance or the service overview for routine help.
To discuss your property, call (719) 660-6081. Confirm availability, the quoted scope and any applicable terms directly. The contact page also lists the existing email option and the details to have ready.
Distinguish a Run-Out from a Suspected Leak: Questions
Is a run-out just a normal refill?
Should I try to relight a pilot while waiting?
What if I smell gas and the gauge appears empty?
Does an emergency request guarantee same-day delivery?
Also Useful
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